Services Offered

Centro La Familia Advocacy Services offers a broad range of programs designed to assist crime victims, support families and children, promote health and wellness, encourage civic engagement and more. Many of our programs provide outreach, advocacy and education services to those in need. Working through our bilingual staff, we deliver those services in a manner that is respectful and culturally sensitive

Services Offered

Centro La Familia Advocacy Services offers a broad range of programs designed to assist crime victims, support families and children, promote health and wellness, encourage civic engagement and more. Many of our programs provide outreach, advocacy and education services to those in need. Working through our bilingual staff, we deliver those services in a manner that is respectful and culturally sensitive

Assisting Victims of Crime

The Victim Services Department provides much-needed services to those who have been victims of domestic violence, sexual assault, human trafficking and other serious crimes. The department operates three separate programs.

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Victim Assistance Program
Through the Victim Assistance Program, our staff supports non-citizen victims of domestic violence, human trafficking and other serious crimes throughout Fresno County. Our direct services include help with legal protective orders, mental health counseling and immigration-related assistance.

Nueva Esperanza (New Hope) 
Our Nueva Esperanza Program operates with the best practices “Promotora” (“Cultural Broker”) model that encourages and builds trust with victims of domestic violence. Services include trauma-informed crisis-intervention, assistance with temporary restraining orders, linkage to counseling services, and criminal justice support and advocacy.

Rescue & Restore Victims of Human Trafficking
Through our regional Rescue & Restore Victims of Human Trafficking program, we assist victims and work as a member of the Central Valley Against Human Trafficking team to help design, develop and implement effective programs. Our agency partners with regional victim services organizations and law enforcement and also provides information to the general public.

Sexual Assault Services Culturally Specific Program
Our Sexual Assault Services Culturally Specific Program (SASP) operates with the best practices “Promotora” model that encourages and builds trust with Latina victims. Services include crisis intervention and advocacy, support groups, and outreach and education.

Supporting Families & Children

The Family Strengthening Department offers structured parenting classes along with other forms of assistance to help build strong families. Through five separate programs, the department provides important support and access to resources that benefit both parents and children.

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Fortaleciendo Familias (Strengthening Families)
In the Fortaleciendo Familias (Strengthening Families) program, our staff works with parents to build parenting skills and better support a child’s learning and healthy development. The program operates in Huron and Mendota, focusing on high priority populations such as monolingual and bilingual Spanish-speaking families of teen parents, parents of children with special needs and families without social support.

Parents and Children Engaging Project
Our Parents and Children Engaging Project is a 15-week parenting education class that encourages the general well-being of families and also fulfills court-mandated requirements. The class addresses issues such as personal safety and prevention of child abuse by teaching participants about appropriate parenting practices, the effects of child abuse and neglect and how to establish and maintain healthy peer networks.

 

Promoting Health & Wellness

The Health and Wellness Department provides a variety of health, mental health and consumer services. The department focuses on five programs that provide direct assistance along with support groups and more.

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Cultural Based Access Navigation and Peer Support Services
Mental health support and services are the focus of our Cultural Based Access Navigation and Peer Support Services program, or CBANS. Our staff provides culturally sensitive and linguistically appropriate services such as short-term intervention, support groups, links to community services and more.

Consumer/Family Advocacy Services
Through the Consumer/Family Advocacy Services program, we work to promote mental health awareness and a positive sense of well-being in underserved communities. The program also offers a course leading to certification in Mental Health First Aid training.

Health Insurance Enrollment 
Our Health Insurance Enrollment program provides free health insurance enrollment to families in Fresno County. Advocates work with clients to determine eligibility, and the plans offered include Medi-Cal, Kaiser Permanente Kids, Covered California (open enrollment period) and social services programs such as CalWORKs and PG&E Care.

CalFresh Outreach and Education 
CLFA provides outreach education and enrollment into CalFresh through the CalFresh Outreach and Education program. CLFA targets eligible populations; working to increase awareness of CalFresh services and encouraging individuals to enroll. This program is provided under the California Association of Food Banks funded by the California Department of Social Services.

Telecommunications Education and Assistance in Multiple-languages (TEAM)
We help resolve problems with telephone charges through our Telecommunications Education and Assistance in Multiple-languages (TEAM) program. Our trained advocates review telephone bills at no cost and can help consumers by conducting complaint resolution services and inquiries. The program also offers consumer education workshops.

Community Help and Awareness of Natural Gas and Electric Services (CHANGES)
The CHANGES program provides service to consumers who need help with energy issues. The program aides consumers in education and outreach, and complaint resolutions between the consumer and their investor owned utility.

Policy & Advocacy

The Policy and Leadership Development Department helps empower residents. The program works with specific communities to strengthen their role in important local issues.

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Fresno Building Healthy Communities
Through our Fresno Building Healthy Communities project, we advocate for positive change by working with residents in central, southwest and southeast Fresno. The program helps promote healthier environments for children and families by encouraging residents to learn about the issues and policies that shape their neighborhoods through civic engagement.

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